Helping to keep our customers and team members safe

How does Contact-free Delivery work?

• When placing your order online, just fill in the ‘driver instructions’ box at checkout with your chosen drop off location or give those details when placing your order over the phone. You can write any brief description you like here to help navigate your delivery driver, for example: ‘end of driveway’, ‘by front door’ or ‘main entrance to block of flats’
• Our driver will place your order where instructed
• The driver will then call you to let you know your food has arrived
• The driver will then stand back and allow you to pick up your order without any physical contact
• Once you have collected your order, the driver will leave
• You will find your receipt placed on the top of your box
• All orders must be pre-paid using debit/credit card

Will all orders be delivered as a Contact-free Delivery?

Yes. To ensure the utmost safety for our customers and our drivers, all our deliveries will be contact-free for the foreseeable future. Any changes to this will be communicated on our website.

Will the driver wear a face covering?

Our teams will continue to follow the latest government guidance on face coverings.

Does Contact-free Delivery cost extra?

No. We believe our customers deserve to feel as safe and comfortable as possible when ordering food in these uncertain times.

Can my food go missing?

No, our riders will leave your food on a clean surface at your doorstep, move back and stand at a safe distance for you to pick up your food. Your food will not be left unattended at any given point. If in case, you are not reachable, the food will be returned to the restaurant.

Can I pay with cash?

At this time, only orders prepaid with debit or credit card will be accepted to ensure the experience is truly contact-free.

What else is Pizza Hut Delivery doing to protect team members and customers?

Maintaining the highest health and safety standards is always our top priority, and an essential part of the way our Huts are run. We have reinforced our stringent handwashing procedures and we have also increased the frequency with which we clean and sanitize our kitchen platforms, storage, door handles, delivery bags, boxes & dining facilities. Your order is delivered untouched right from our oven to your doorstep.